QSee QT SERIES User Manual
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Contents
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130 131A.1 TROUBLESHOOTING1. The DVR does not start after connecting the power, what is wrong?a. The power adapter may have been damaged, or is not providing enough power. Pleasechange the adapter.b. The DVR may not be getting enough power from the outlet or surge protector it isattached to.c. There could be a problem with the system board on the DVR2. The indicator lights of the DVR are on, but no output. Why?a. The power adapter may have been damaged, or is not providing enough power. Pleasechange the adapterb. The video format of the DVR is different from that of the monitor.c. Connection problem. Please check the cable and the ports of the monitor and DVR.3. Why are no images displayed on some or all of the channels of the DVR?a. Connection problem. Please check the cables and the ports of camera and DVR.b. Camera problem. Please check the cameras by attaching them directly to TV or workingport on DVR.c. The video format (NTSC/PAL) of the DVR is different from that of the cameras. Pleasechange DVR video format.4. The DVR cannot find the hard disk drive.a. The power adapter is not providing enough power, or the adapter is not getting enoughpower from the outletb. Connection problem. Please check the power and data cables on the HDD.c. The HDD is damaged and will need to be replaced.5. I cannot record, what could be the problem?a. The HDD is not formatted. Please format it manually first.b. The record function is not enabled or setup correctly. Please refer to Section 4.3Record Configuration.c. The HDD is full and recycle function is not enabled. Please refer to Section 4.3 RecordConfiguration and the Recycle Record Tab in the Record Menu.d. The HDD is damaged and will need to be replaced.6. I cannot use the mouse, what could be the problem?a. Wait 5 minutes after connecting the mouse and then try again.b. The mouse is not securely connected. Plug/unplug several times.c. The mouse is incompatible with the system. Please try another mouse.7 What can I do when the DVR starts and displays “please wait……”all the time?a. First possible reason: hard drive power cable and/or data cable are not securelyconnected.Solution: Please check the cable connections and make sure they are secure; if still notworking, please unplug them and then plug them in again.b. Second possible reason: The system is having problems reading the hard drive.Solution: Try reformatting the current drive or re-placing it.c. Solution: Try connecting the DVR to a different surge protector and power outlet.APPENDIX 8. How do I input letters and numbers?To input letters (such as passwords) andnumbers click the box behind wheretext is to be entered, and then a smallkeyboard will appear. Please selectnumber or letter to input (the defaultpassword is 123456), or you can usethe digital keys on the front panel, or thedigital keys on the remote control.PICTURE A-19. How do I upgrade the firmware on the DVR?After you download the new firmware from the Q-See website at www.Q-See.com/Support and copy it onto a USB flash drive. Then select Upgrade in the menu.WARNING! Do not turn the system power off during the upgrade process!Doing so may damage the chipset and prevent the DVR from starting.10. I can get a live image on the display but I can’t get the menu to display. How can Ipull up the menu?Hold down the ESC key to wait for login dialog box to appear.11. I hooked the DVR up to a TV through the BNC video out port and I do not seeanything on the screen. How do I get the video to display?By default the DVR is setup to use a VGA monitor, if you want to use a TV instead thenpush the ESC button on the front panel and hold it until you hear a beep, if you still donot get a display then hold the ESC button down again until you hear a beep, the displayshould come up.12. What is the minimum configuration of a PC for remote connection?COMPONENT MINIMUM REQUIREDCPU Intel Celeron 2.4GMOTHERBOARD Intel 845HDD 80GRAM 1GBVGA 512MB Video RAMNVIDIA GeForce MX440/FX5200ATIRADEON 7500/X300OS Windows XP(SP2 above) /VISTA/Win7DIRECTX 9.0 |
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