QIAsymphony SP/AS Consolidated Operating Guide 12/2017 166Error code Description Comments and suggestions330007 Rack file for rack X does not matchthe requirements for a QIAsymphonyrack file format.The rack file has a format that is incompatible with theQIAsymphony SP/AS instruments.Ensure that the rack file has the correct format. Use the CSVConversion tool of the QIAsymphony Management Console todo this. See Section 8.12 of the QIAsymphony SP/AS UserManual — General Description for more details.330015 Rack file for ID X is locked by anothersystem.The QIAsymphony SP and the QIAsymphony AS are trying touse the same rack file at the same time. To avoid corruption ofrack files, this is not allowed.Do not attempt use the same rack file at the same time on theQIAsymphony SP and the QIAsymphony AS.330023 The rack file for rack X cannot beremoved, because it is locked.The rack file is currently in use.Wait for the end of the run, when the rack file will not be inuse.If the QIAsymphony instrument(s) crashed, restart theinstrument(s) and the system will unlock the locked rack files.330024 The rack file for rack X cannot beupdated, because it is locked.The rack file is currently in use and locked.If the QIAsymphony instrument(s) crashed, restart theinstrument(s) and the system will unlock the locked rack files.13.5 General errors that do not have error codesError Comments and suggestionsThe startup screen doesnot appear and the statusLEDs are not illuminated.Contact QIAGEN Technical Services.Error occurs during anassay run.An assay run was in progress on the QIAsymphony AS and an error occurred. TheQIAsymphony SP/AS instruments must be switched off. Upon restarting the instruments it is notpossible to continue with the assay run or a protocol that was in progress at the same time onthe QIAsymphony SP.Error occurs during aprotocol.If a protocol was in progress on the QIAsymphony SP and an error occurs, the QIAsymphonySP/AS instrument must be switched off. Upon restarting the instruments, it is not possible tocontinue with the protocol or an assay run that was in progress on the QIAsymphony AS.For information on how to continue with manual assay setup, see Section 2.13 of theQIAsymphony SP/AS User Manual — Operating the QIAsymphony AS.No run time estimationshown in Overviewscreens (SamplePreparation, AssaysSetup, or Integrated Runtab).Run time estimation is based on the stored run times from previous, valid runs with identicalsettings. Changes of some settings (e.g., sample/assay point number or assay specifications)may lead to a missing run time estimation.
