QIAsymphony SP/AS Consolidated Operating Guide 12/2017 17313.6.5 Errors that may occur when starting a batch/runError Comments and suggestionsRun button is inactive. Make sure that the tube/plate carrier has been loaded and that the batch status is QUEUED.One or more batchescannot be queued.The system detected 2 or more samples with the same sample ID. Make sure the sample ID isunique.Sample ID could not be read during loading of the tube/plate carrier. Remove the tube/platecarrier and reload it more slowly. Make sure that all bar codes are oriented to the left and arereadable.Samples in the tubecarrier are not detectedby the system althoughthey have been loaded.The bar code of the tube carrier could not be properly read by the system.Remove the carrier and insert again more slowly. Remember to pause at the stop line.Wrong sample IDs areshown in sample view.If two or more tube carriers are inserted: Remove all carriers. Insert a carrier and wait until the bar code camera has returned to its home position andthe corresponding batch has changed state. Insert remaining carriers in the same way. Before inserting a new carrier, wait until the corresponding batch has changed state.Run cannot be startedbecause an inventoryscan has to beperformed.Before the user can start a run, an inventory scan of each drawer except the “Sample” drawermust be performed. Open and close the drawers to start the inventory scan.If an inventory scan has already been performed, do not open the hood before starting the run.If the hood was opened after performing an inventory scan the scan has to be carried outagain.13.6.6 Protocol errorsError Comments and suggestionsAssay Control Set is notdisplayed.Make sure that the Assay Control Set was transferred to the QIAsymphony SP. Check allcategories in the Assay Control Set list.If a problem occurred during transfer of the Assay Control Set from the USB stick to theQIAsymphony SP, see Sections 13.5.1 and 13.5.2.13.6.7 Errors that may occur while operating the QIAsymphony SPError Comments and suggestionsOne or more channelshad a Z-drive movementerror.Be sure to insert and to define the same tube/plate. Only use compatible tubes/racks. For moreinformation, visit www.qiagen.com/goto/QIAsymphony.Make sure that the tubes/plates are properly inserted in the tube carrier/adapter. Use anappropriately sized tube or rack for the volume.If filter-tips are still attached to the tip adapters, open the Maintenance SP menu and selectCleanup under Cleanup. Select the Crash occurred branch of the cleanup procedure.If the problem persists, contact QIAGEN Technical Services.Important: After successful cleanup it is necessary to empty all slot positions in the “Sample”and ”Eluate” drawers and restart the machine. New runs can then be started.Sample is not detected bythe system and is flaggedas “invalid”.Make sure the samples do not contain foam. Be sure to use at least the minimum volume ofsample required for the protocol. For more information, refer to the handbook of theQIAsymphony Kit you are using.If the problem persists, contact QIAGEN Technical Services.
