Quadra-Fire QV32E-B Owner's Manual

Quadra-Fire QV32E-B Owner's Manual Manual pdf 18 page image

Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05189 TroubleshootingA. Troubleshooting GuideIssues Possible Causes SolutionsHeater doesn’t turn on with the mainswitch or remote transmitter.1. Power switch is off. 1. Turn the power switch to the “ON” position.2. Circuit breaker is tripped 2. May need to put the heater on a dedicated service orreduce the number of appliances on the circuit.3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.4. Loose wiring. 4. Check all wiring for loose connections.Heater is on, but no flame or low flameintensity.1. The bulbs are burned out 1. Replace the bulbs.2. Loose wiring. 2. Check all wiring for loose connections.Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.2. Flame element is not attached to themotor.2. Reattach the flame element to the motor.3. Motor is defective. 3. Replace the motor.Excessive noise in the lower portion ofthe heater.1. Flame element isn’t seated properly. 1. Reinstall the flame element.2. Motor is defective. 2. Replace the motor.Heater/blower assembly doesn’t comeon.1. Heater/blower assembly switch is off. 1. Turn the heater switch to the “ON” position.2. Thermostat is set too low. 2. Move the thermostat knob clockwise until you hear a“click”.3. Heater/blower assembly is overheated. 3. The heater/blower assembly is protected by a thermalcutout switch. Shut off all heater switches on thedashboard including the main power switch. Wait 5minutes, then turn the heater on.4. Loose wiring. 4. Check all wiring for loose connections.Fan runs but not heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.2. Bad heating element. 2. Replace the heater/blower assembly.Heater element is on but fan doesn’trun.1. Loose wiring. 1. Check all wiring for loose connections.2. Fan is defective. 2. Replace the heater/blower assembly.The heater/blower assembly doesn’tturn off.1. Thermostat is set too high. 1. Move the thermostat knob counter-clockwise until youhear a “click”.Excessive noise in upper portion of theheater.1. Build up of dirt on the fans. 1. Clean all fans.2. Heater fan is defective. 2. Replace the heater/blower assembly.Remote control doesn’t work. 1. Remote is out of range. 1. Move remote closer to the heater.2. Low batteries. 2. Replace the batteries.Odor. The heater may emit a slight, harmlessodor when first used. This is a normalcondition caused by initial heating of theinternal parts and will not occur again.