ReferencesChapter 5 85What you’ll need to get started:• To order the correct lamp, you’ll need to know your TV’s model number, serial number, and lamp type—thisinformation is listed on the Service Model Number sticker (example of the sticker is shown above). Face the back ofthe TV. The sticker is located on the right side of the TV. This User’s Guide applies to several types of models. See thepictures above to locate the sticker for your TV.• Follow the lamp replacement instructions.Service Model Number Numéro de Modéle-ServiceSERIAL SERIE LAMPHDLP50XXXXXX000000000 XEXAMPLE: ServiceModel Numbersticker with lamptype listed.Lamp Replacement InformationReplacing the Lamp UnitYour TV’s source of light comes from a lamp – similar to lamps used in film or front projectors. Although this lamp is long-lasting, it may need to be replaced eventually.When to replace the lampYou probably need a new lamp if there’s no picture, but you still can hear the audio and the power light on the front of theTV does the following: blinks 5 times, pauses, blinks 5 times again. If the TV doesn’t turn on after 5 minutes and then thelight blinks steadily for one minute, the lamp may be dead. If you have any concerns, please contact us at 1-866-723-6486 orcall an authorized servicer in your area.Note: The same symptoms occur if the lamp unit isn’t seated correctly or lamp access door is ajar. If you have recentlyaccessed the lamp, make sure the lamp access door is completely closed and the lamp unit is seated correctly.What to doThe lamp has been designed to make installation as easy as possible, but if you don’t follow the directions, there is a risk ofinjury.• You can easily replace the lamp yourself by following the lamp replacement instructions. If your TV is still covered bythe warranty, call 1-866-723-6486 to receive troubleshooting assistance and a lamp replacement.• If your TV’s warranty has expired, call 1-800-338-0376 to purchase a lamp replacement. If you are not comfortablereplacing the lamp yourself, call 1-866-723-6486 and we will refer you to a service person who will replace the lamp foryou. There will be a service fee.Service Model NumberSticker locations withLamp Type