RED RAVEN RED DRAGON 4.5K Operation Manual
                                                                                                                                                                                                                                      | |
Contents
| 
ERROR MESSAGES“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGESSYMPTOMWhen you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or “SeriousError”.POTENTIAL RESOLUTIONSUpdate the camera firmware to the latest release build available for download at www.red.com/downloads.Submit a Technical Support request at https://support.red.com. Include the following with the request:Log file. For more information, go to "Save a Log File" on page 118.List of modules, lens, and third-party accessories that were attached when the error occurred.Method for powering the camera when the error occurred (include battery types, power modules, and powercables)."UPGRADE ATTACHED PERIPHERALS" MESSAGESYMPTOMDuring an attempt to upgrade firmware, the display shows the message “Upgrade Attached Peripherals”. After turningthe camera off and then on, the same message displays, and then prompts you to turn off the camera.POTENTIAL RESOLUTIONEnsure that you are upgrading your camera to the newest firmware version.One (1) of your modules or expanders (collectively known as “peripherals”) may be experiencing issues. Remove allperipherals (except for the media bay), and upgrade firmware. Then attach another peripheral, and upgrade firmwareagain. Repeat this process, upgrading one (1) peripheral at a time. This will identify which peripheral is experiencingissues. If there is a peripheral that will not upgrade, submit a Technical Support request at https://support.red.com.PRESET COULD NOT BE APPLIEDSYMPTOMThe display shows the following message: “Preset Could Not Be Applied”.POTENTIAL RESOLUTIONTurn off the camera, power it back up, and attempt to apply the preset that failed.CANNOT CONTROL CAMERA EXTERNALLYSYMPTOMThe camera displays the message “For reliable external control over Ethernet your camera’s hardware may need to beupgraded. Please contact your Bomb Squad representative”.POTENTIAL RESOLUTIONSIf you see this message, contact your Bomb Squad representative to have your hardware upgraded. You will not beable to control the camera externally until the hardware is upgraded.C O PYR I G HT © 2017 R ED.C O M , I NC 955- 0127_V6.3, R EV- M | 180RED RAVEN OPERATION GUIDE |
This manual is suitable for:
manualsdatabase
Your AI-powered manual search engine