16Moving your cookerSwitch off the electricity supply.The cooker is heavy, two people may be required tomove it. There are two levelling rollers at the backand also two screw down levelling feet at the front.Note - For illustration purposes, the Dual Fuelmodel is shown.Open the grill door and right hand oven door so thatyou can get a good grip on the bottom of the fasciapanel as you move the oven.Lift the front of the cooker slightly and pull forward.Do not move the oven by pulling the door handlesor knobs.Move the oven a bit at a time, checking behind it tomake sure the gas hose is not caught. Make sure bothelectricity cable and gas hose have sufficient slack tomove the cooker forward as you go along.If a stability chain is fitted, release it as you ease thecooker out. Don’t forget to refit it when you replacethe cooker.When you replace the cooker, again check behind tomake sure that the electricity cable and gas hose arenot caught or trapped.TroubleshootingA crack has appeared in the Hob surfaceDisconnect the cooker immediately from the powersupply and arrange for its repair. Don’t use the cookeruntil after the repair. See the Customer care leaflet forhow to contact a service person.My Hob is scratchedHave you used the correct cleaning methods?Pots and pans with rough bottoms, or coarse particles(salt or sand) between the pan and the surface of thehob may cause scratches.Use the recommended cleaning methods. Make surepan bottoms are smooth and clean. Tiny scratches arenot removable but will become less visible in time asa result of cleaning.Metal markings on the HobDo not slide aluminium or copper pans across thesurface. Marks from aluminium and copper pans aswell as mineral deposits from water or food can beremoved with the cleaning cream.Steam is coming from the ovenWhen cooking foods with a high water content (e.g.oven chips) there may be some steam visible at therear grille. Take care when opening the oven door, asthere may be a momentary puff of steam when theoven door is opened. Stand well back and allow anysteam to disperse.The oven fan is noisyThe note of the oven fan may change as the ovenheats up - this is perfectly normal.What cleaning materials are recommended for thecooker?See the ‘Cleaning’ section for recommended cleaningmaterials. We do not recommend Mr. Muscle, as itcontains chemicals that may damage the surfaces ofyour cooker.Grill not cooking properlyAre you using the pan and trivet supplied with thecooker? Is the pan being used on the runners, notthe floor of the compartment? Is the grill tray pushedfully back to stop?The knobs get hot when I use the oven or the grill,can I avoid this?Yes, this is caused by heat rising from the oven or thegrill, and heating them up. Don’t leave the oven dooropen. Make sure that the grill pan is pushed rightback to the ‘back stop’ when grilling.