Reefe RainPro RM4000-3 Installation Manual & Owners Information

Page 12 Ascento Group Australia P: 1800 807 604 E: csv@ascento.com.au WaterMark Quality System Doc # RQS.10105. Vertical pumping distance is too high > Reduce distance or upgrade to a larger pump.6. Foot valve blocked > Clean or replace the FOOT valve7. Tank too low water level > Check the suction and water levels5. Pump runs and does not stop or runs when no taps are in use1. In most cases this situation it is due to a leak in pipework or leaking toilet cisterns or underground pipe leak (wet soil, muddy,grass growing well!) > it is not a pump fault > ascertain by process of elimination what is leaking > the quickest way to ascertain if itis in the house is usually by checking the water meter, follow this process;a) Turn the pump offb) Then ensure all water outlets in the house and garden etc are turned off, ensure that any garden taps are off and not dripping.c) Check the water meter, is it turning at all? It may be very slow, so leave everything off, and re-check in an hourd) If there is movement in the water meter this would indicate a leak somewhere in the piping, or toilet cisterns, sometimes thetoilet cisterns leak very slowly on the inside, but it can be enough to make the pump start & stope) Most toilets have a stop-cock under the cistern, so you can easily turn them off, and repeat the test, to see if it is the cistern thatis at fault (the only sure way to check toilet cisterns is to turn them off at the stopcock which is usually under the cistern as most ofthem will not run into the pan – the leak can be the inlet valve inside the cistern)f) If you perform all of the above and no leaks are evident in the plumbing system, it might be a fault with the pump, this is how totest that;g) turn off the isolation valve on the discharge pipework > does the pump stop = the leak is further down the pipe-lineh) If you have proved there is no leaks in the house, it could be some grit or particle is caught in the check-valve of the Pump – openall taps fully open and flush all toilets to try and flush the particles out, test again after doing this.2. There could be debris inside the Pump Controller > open all taps fully to try and flush it out > if this does not work disconnectfrom the power supply and [a] remove the pipework off the top of the controller there is probably some debris in the brass “popitvalve” that is in the top of the controller, carefully remove the debris > if it is not that disassemble the pump controller and clean, orhave a pump technician do it for you.6. Pump not pumping properly1. Too high head or pump under specified > Check specifications.2. Too low water level > Check the water level in the tank, tank level indicators are not always accurate3. Loss of prime > Check foot valve (if fitted), re-prime the pump.4. Leakage of inlet pipe > Check the inlet pipe is not taking in air, check all joints.5. Inlet Pipe has rise and fall (Dips) or has too many elbows or is blocked > Fix suction pipe so it is both perfectly straight and level,OR rises all the way to the pump, or turn the pump off and wait for the tank to fill more > NOTE: if the inlet pipe is not straight tothe pump it is most likely that you WILL get airlocks in the pipework especially when the tank has low water, this is NOT a pumpfault > turn the pump off until the tank fills to have 500mm depth or more.6. If a check valve has been installed directly on the discharge of the pump controller, this may cause the pump controller tomalfunction > Move the check valve to a different position.7. Safety Switch (RCD) or Circuit Breaker trips when the pump starts1. WARNING!!! If the Safety Switch has tripped do not touch the Pump or surrounding pipework. With the Safety Switch still off,remove the plug of the pump from the power outlet and try another small appliance such as a fan or electric drill, to check thepower outlet is OK. If it trips the power again, it would indicate the issue is with something else, find this by process of elimination,or call a licenced electrician. If you prove that it is the pump, do not plug it back in, have it replaced immediately. If it is in warrantylog a warranty claim here: www.reefe.com.au/warranty/ or mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email tocsv@ascento.com.au with copy of your purchase receipt, description of the problem, and your name and address and phonenumber.2. Circuit is overloaded with too many appliances connected to it > contact a licenced electrician to install additional circuit3. Power plug is wet > refer 3.3 & 3.4.4. Pump has been flooded > refer 3.35. Pump impeller is partially clogged with particles, causing motor to run slow and overload. Disassemble pump and clean.6. Motor stator may be overheating. Ensure there is good ventilation for the motor, have checked by a licensed electrician.7. If none of the above, the Motor may be defective > have it checked by a qualified technician9. MAINS WATER DOES NOT FLOW WHEN POWER IS OFF TO PUMP1.This is very unlikely due to the design of the RM4000-3 system, the possible cause for this problem would be a blockage in one ofthe valves, which is not a warranty problem > have the valves disassembled and cleaned by a licensed Plumber, or replaced.

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