Reefe RainPro RM4000-3 Installation Manual & Owners Information

Page 8 Ascento Group Australia P: 1800 807 604 E: csv@ascento.com.au WaterMark Quality System Doc # RQS.1010WARNING: NO RCD/SAFETY SWITCH IN THE POWERCIRCUIT? DO NOT INSTALL PUMPS!!RainPro RM4000-3 Rainwater & Mains Water Backup SystemHow the system works;1. When the Rainwater tank is empty/nearly empty, the pump controller will sense there is insufficient waterand turn the pump off.2. When this happens, the “Failure” or “No Water” light will flash - this does not indicate a fault, it is thenormal way the system works.3. Mains water (Town-Water) will flow freely so you always have water when the Rainwater is “off”.4. Some pressure difference may be noticed between the different water supplies – this is normal, it is not afault with the system – the mains water from this system will be at lower pressure than the rainwaterpumped by the pump.5. Occasionally toilet cisterns might make some strange noises due to some air coming through the pipes, thiswill do no harm, and is a normal part of the automatic operation.6. The pump will attempt to re-start several times over the period of a few minutes. The pump might “crackle& gurgle” somewhat, due to air in the pump, as it tries to restart, this is not a fault, it is normal.7. If the pump cannot get enough water it will then stay off for 24 hours, then repeat the same process every24 hours to check if there is water in the tank.8. If it happens to do this in the middle of the night it can cause disturbance - in the morning, turn it off, thenon again after 30 seconds and it will reset itself so it does the checking in daylight hours.9. If it is dry for a long time - no rain - it is best to turn the power off to the pump, at the power outlet.10. All External Pumps MUST be fitted with a Y-Strainer between the pump and the tank, and this needs tobe flushed periodically, if it blocks up it is not a warranty problem, it is a maintenance problem.11. Sometimes even after rain, there might be an air-pocket in the pump and it does not restart. This isNOT a warranty fault!! Simply turn the pump off at the power outlet, and back on after 20 seconds, repeatuntil water flows normally. If this does not work, you may need to either: [a] Turn the mains off using theMAINS ISOLATION VALVE (see front page) and restart the pump. Or [b] bleed the air out of the pump, referto the Pump operating instructions.12. IMPORTANT – Leak Detection Function: If the pump is turned on & off more than 7 times in 2minutes, it will automatically switch itself off completely. THIS IS NOT A PUMP FAULT!! Find, isolate and fixthe leaking item – toilet cisterns are always the first thing to check – some leak internally into the cisternand DO NOT TRICKLE INTO THE PAN – turn the stop-cock off under the cistern, to check for sure. See alsothe trouble-shooting section later in this document.13. Before assuming there is a fault with the pump operation, check the water level in the tank, the pumpmay not operate unless there is 300 to 700mm of water in the tank, note that tank-level indicators are notalways reliable (water level required is dependant on the type of pump & the installation, see alsoimportant note below)IMPORTANT!! FOR EXTERNAL PUMPS: If the OUTLET of the TANK is below the level of the INLET of thePUMP the pump system CANNOT suck the air out of the pipeline, the water level inside the tank will have tobe ABOVE the top of the PUMP before the pump will start working again properly.