Reefe RainPro RM4000-3 Installation Manual & Owners Information

Page 13 Ascento Group Australia P: 1800 807 604 E: csv@ascento.com.au WaterMark Quality System Doc # RQS.101010. MAINS WATER FLOWS VERY SLOWLY WHEN POWER IS OFF TO PUMP1.The Town-water supply is usually less pressure than the pump supply. This is normal, it is not a fault. If the Town-water supply isvery slow (a “dribble”) the possible cause for this would be a partial blockage in one of the valves, which is not a warranty problem >have the valves disassembled and cleaned by a licensed Plumber.2. Filter between pump and house (if fitted) is blocked - change the filter cartridge.3.Inlet filters on the inlet of the Toilet Cisterns and Washing Machine are blocked - turn the pump and the mains water off,disconnect the hoses and clean the filters.11. I have done all above, what do I do now?If you have followed all the above instructions and continue to have a problem with your RM4000 / RM5000 / RC550 system & ifyou are sure the problem is a warranty problem please contact Ascento: Ph: 1800 807 604 or email: csv@ascento.com.auWe will need your proof-of-purchase and your name, phone number and address. It also is of great assistance if you can take acouple of photos of the system and email these to us with your details. Note that field-service staff can usually only access in thehours 9:00am to 3:30pm weekdays excluding public holidays. Please be aware that if our field service agent attends and finds it isnot a warranty problem the applicable charges must be paid by you, at the time of the visit.For pumps out of warranty please contact a local pump specialist – search internet for “Pump Repairs in my area”Installation issues are covered by the Builders/installers warranty policy.OPERATING AND MAINTENANCE INSTRUCTIONS1. OPERATING: - No further action is needed once the system is installed; it will operate automatically2. MAINTENANCE: start by doing this MONTHLY: for external pumps – flush the Y-Strainer by opening the bung. Ensure youre-fit the mesh strainer after doing this. If you find no debris, do it 2 monthly, review and repeat according to the conditions of yourtank (installations where there is a lot of trees will need the Y-Strainer flushed frequently)3. No other periodic maintenance is usually necessary, except if low flow rate is found when the MAINS supply is in use, ask alicensed Plumber to dissasemble and clean blockages from the RM4000-3 valve assembly. This is not a warranty fault it is amaintenance item. NOTICE TO PLUMBER: avoid adjusting any of the Valves as they are factory set and must not be interfered with.4. TROUBLESHOOTING: - Refer to the Troubleshooting Guide.5. SPARE PARTS LIST IF REQUIRED: -6. AFTER SALES SERVICE : - Not normally necessary, however if you have any queries please call 1800 807 6047. RECOMMENDED PRESSURES : - A pressure reduction valve must be fitted if mains supply exceeds 500kPaOWNERS RECORD - FILL IN AND RETAIN THIS WITH YOUR ORIGINAL PURCHASE RECEIPTPURCHASER NAME………………………………………………………………………………………… PHONE NO…………………………………………………DATE OF PURCHASE ………/………/…………… DEALER/STORE NAME……………………………………………………………………………………….DEALER SUBURB/TOWN………………………………………………………………………………… PHONE NO…………………………………………………BRAND & MODEL NUMBER OF PUMP…………………………………………………… SERIAL/BATCH NUMBER…………………………………….(Serial/Batch Number for External Pumps only – this is on the nameplate on top of the Electric Motor)Do NOT send this form to us, retain it for your record.Rain to Mains Systems 2 Year WARRANTY CONDITIONS1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the Australian Consumer Law,you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled tohave the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The following conditions formpart of the instructions and do not over-ride your statutory rights.2. This warranty against defects covers failure due to manufacturing defects within the period as stated in the table below from the date of original purchase, forSUBMERSIBLE or EXTERNAL CONSTANT PRESSURE PUMPS and RAIN-TO-MAINS SYSTEMS, supplied by ASCENTO GROUP AUSTRALIA that are purchased and used inmainland Australia. In the case of a failure caused by a defect in the product, within the specified period from the date of original purchase, you can return it to theplace of purchase for a refund or you can request for us to arrange for the pump to be repaired.3. Faults or losses or failure caused due to but not restricted to any of the following: improper use, improper installation, foreign objects inside the pump or pumpcontroller, normal wear and tear, accidents, misuse, lack of maintenance, not following the installation instructions, damage caused by lightning strike, or powersurges, or power spikes or power brownouts, or operating the pump on power other than correct mains power, or operating the pump on power supplied by aRainPro™ RM4000-3 Water Controller - Spare PartsOrder Code Description Price inc GST*RMV3550 RainPro RM4000-3 Valve Assembly POA8379 RainPro RM4000 Pressure Controller *external pumps only* POAPump As per the model supplied POA

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