Regency Energy E18E Owners & Installation Manual

Contents

90 | Regency® E18E Gas Fireplace Insert|90warrantyAt all times FPI reserves the right to inspect reported complaints on location in the field claimed to be defectiveprior to processing or authorizing of any claim. Failure to allow this upon request will void the warranty.All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proofof purchase by you). All claims must be complete and provide full details as requested by FPI to receiveconsideration for evaluation. Incomplete claims may be rejected.Unit must be installed according to all manufacturers’ instructions as per the manual.All Local and National required codes must be met.The installer is responsible to ensure the unit is operating as designed at the time of installation.The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner’s manual. Asoutlined below, the warranty may be voided due to problems caused by lack of maintenance.Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unitwill carry a 90 day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replacedat our discretion. No labor coverage is included with these partsExclusions:This Limited Lifetime Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenanceor improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), door or glassgasketing.Malfunction, damage or performance based issues as a result of environmental conditions, location, chemicaldamages, downdrafts, installation error, installation by an unqualified installer, incorrect chimney components(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels , lack of regularmaintenance and upkeep, acts of God, weather related problems from hurricanes, tornados, earthquakes, floods,lightning strikes/bolts or acts of terrorism or war, which result in malfunction of the appliance are not coveredunder the terms of this Limited Lifetime Warranty.FPI has no obligation to enhance or modify any unit once manufactured (i.e. as products evolve, field modificationsor upgrades will not be performed on existing appliances).This warranty does not cover dealer travel costs for diagnostic or service work. All labor rates paid to authorizeddealers are subsidized, pre-determined rates. Dealers may charge homeowner for travel and additional timebeyond their subsidy.Any unit showing signs of neglect or misuse will not be covered under the terms of this warranty policy and mayvoid this warranty. This includes units with rusted or corroded fireboxes which have not been reported as rusted orcorroded within three (3) months of installation/purchase.Units which show evidence of being operated while damaged, or with problems known to the purchaser andcausing further damages will void this warranty.Units where the serial no. has been altered, deleted, removed or made illegible will void this warranty.Minor movement, expansion and contraction of the steel is normal and is not covered under the terms of thiswarranty.Freight damages for products or parts are not covered under the terms of the warranty.Products made or provided by other manufacturers and used in conjunction with the FPI appliance without priorauthorization from FPI may void this warranty.Revision Date: December 2016 Regency Gas Products Warranty