Samsung 6400 series User Manual

Also see for 6450 series: E-manual User manual

•• If you have a problem with your TV, follow these steps beforeyou return your TV to the store.1. Confirm that all the connections are correctReview the connection instructions in your user's manual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operatingcorrectly.2. Confirm you have selected the correct video sourceTurn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources (TV, HDMI, Component, etc.) to see if you can get a good picture.3. Reboot the TV and external deviceUnplug the TV and external device, let them sit for two minutes, plug them back in, and then turn them on.4. Rerun Plug and PlayPress the Source button on remote to select TV mode and go to Menu -> System -> Plug & Play -+ Enter.Make sure you select Home Use on the Usage Mode screen. Also, select the correct Antenna source (Air, Cable, or Auto). Auto is used for both Air and Cable. If you selected Cableor Auto, you must also select the correct cable system (STD, HRC, or IRC) for Digital Cable System and Analog Cable System. Most cable systems are STD.5. Run Diagnostic TestsRun a Picture Test or Sound Test on the TV. See your user's manual for details. (Menu -+ Support -+ Self Diagnosis)Run Network Status Test. (Menu -> Network -+ Network Status)If the steps above do not resolve your problem, please follow these steps:1. Refer to TV's user manual.2. Refer to Troubleshooting Tips found on TV (Menu-> Support -+ Self-Diagnosis -+ Troubleshooting ).3. Visit Samsung.comVisit us @ www.samsung.com/spstv and view the 'How-to videos' and Troubleshooting Tips.For Canada, visit http://www.samsung.com/spstvcanadaRun "SPSTV Apps" on TV's Smart Hub feature (if available on your model).4. UpgradeDownload and install the latest TV firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from your TV if it is connected to theinternet (Menu-> Support -> Software Upgrade -+ By Online)After the installation, you will have to reset your video and audio settings.5. ContactCall us at 1-800-SAMSUNG (1-800-726-7864) for assistance.•• If you have a problem with your TV, follow these steps beforeyou return your TV to the store.1. Confirm that all the connections are correctReview the connection instructions in your user's manual. Confirm that all cables are connected correctly and that the TV and all external devices are plugged in and operatingcorrectly.2. Confirm you have selected the correct video sourceTurn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources (TV, HDMI, Component, etc.) to see if you can get a good picture.3. Reboot the TV and external deviceUnplug the TV and external device, let them sit for two minutes, plug them back in, and then turn them on.4. Rerun Plug and PlayPress the Source button on remote to select TV mode and go to Menu -> System -> Plug & Play -+ Enter.Make sure you select Home Use on the Usage Mode screen. Also, select the correct Antenna source (Air, Cable, or Auto). Auto is used for both Air and Cable. If you selected Cableor Auto, you must also select the correct cable system (STD, HRC, or IRC) for Digital Cable System and Analog Cable System. Most cable systems are STD.5. Run Diagnostic TestsRun a Picture Test or Sound Test on the TV. See your user's manual for details. (Menu -+ Support -+ Self Diagnosis)Run Network Status Test. (Menu -> Network -+ Network Status)If the steps above do not resolve your problem, please follow these steps:1. Refer to TV's user manual.2. Refer to Troubleshooting Tips found on TV (Menu-> Support -+ Self-Diagnosis -+ Troubleshooting ).3. Visit Samsung.comVisit us @ www.samsung.com/spstv and view the 'How-to videos' and Troubleshooting Tips.For Canada, visit http://www.samsung.com/spstvcanadaRun "SPSTV Apps" on TV's Smart Hub feature (if available on your model).4. UpgradeDownload and install the latest TV firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from your TV if it is connected to theinternet (Menu-> Support -> Software Upgrade -+ By Online)After the installation, you will have to reset your video and audio settings.5. ContactCall us at 1-800-SAMSUNG (1-800-726-7864) for assistance.