SOLVING PROBLEMS7.30Common Windows ProblemsNOTE: Refer to the Microsoft Windows 9x/Me/NT 4.0/2000/XPUser’s Guide that came with your PC for further information onWindows error messages.Tray2 JamCover OpenTray2 jam cover is open. Close Tray2 cover firmly.Waste MotorErrorA problem has occurredin waste toner motor.Contact a service representative.Waste Toner TankFull/Not InstallThe waste tonercontainer is full.Replace the waste toner containerwith a new one. See page 6.11.Message Status Do this...Problem Possible Cause and Solution“File in Use” messageappears during installation.Exit all software applications. Remove all software from theStartUp Group, then restart Windows. Reinstall the printerdriver.“Error Writing to LPTx”message appears.• Ensure that the cables are connected correctly and thatthe printer is on.• If bi-directional communication is not turned on in thedriver, it will also cause this message.“General Protection Fault”,“Exception OE”, “Spool32”,or “Illegal Operation”messages appear.Close all other applications, reboot Windows and tryprinting again.“Fail To Print”, “A printertimeout error occurred.”message appear.This message may appear during printing. Just keepwaiting until it finishes printing. If the message appears instandby mode or after printing is completed, check theconnection and/or whether an error occurred.