64 EnglishOther informationTroubleshootingRefer to the chart below when this product does not function properly. If the problem you are experiencing isnot listed below or if the instruction below does not help, turn off the product, disconnect the power cordand contact the nearest authorized dealer or Samsung Electronics Service Centre.Symptom Check/RemedyI cannot eject the disc. • Is the power cord plugged securely into the outlet?• Turn off the power and then turn it back on.The iPod fails to connect. • Check the condition of the iPod connector.• Keep the iPod S/W version up to date.Playback does not start. • Check the region number of the BD/DVD.BD/DVD discs purchased from abroad may not be playable.• CD-ROMs and DVD-ROMs cannot be played on this Product.• Make sure that the rating level is correct.Playback does not startimmediately when thePlay/Pause button is pressed.• Are you using a deformed disc or a disc with scratches on the surface?• Wipe the disc clean.Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback.• Are the speakers connected properly? Is the speaker setup correctly customized?• Is the disc severely damaged?Sound can be heard only from afew speakers and not all 3.• On certain BD/DVD discs, sound is output from the front speakers only.• Check if the speakers are connected properly.• Adjust the volume.• When listening to a CD, radio or TV, sound is output to the front speakers only.The remote control does not work. • Is the remote control being operated within its operation range of angle and distance?• Are the batteries drained?• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?• Disc is rotating but nopicture is produced.• Picture quality is poor andpicture is shaking.• Is the TV power on?• Are the video cables connected properly?• Is the disc dirty or damaged?• A poorly manufactured disc may not be playable.Audio language and subtitles donot work.• Audio language and subtitles will not work if the disc does not contain them.Menu screen does not appeareven when the menu function isselected.• Are you using a disc that does not contain menus?HT-D5000_ELS_0221.indd 64HT-D5000_ELS_0221.indd 64 2011-03-14 ¿ÀÈÄ 8:32:422011-03-14 ¿ÀÈÄ 8:32:42
