178AppendixBefore contacting a service centerIf you are having trouble with your device, try these troubleshootingsolutions before contacting a service professional.When you leave your camera at a service center, be sure to also leave the othercomponents that may have contributed to the malfunction, such as the memorycard and battery.Situation Suggested remediesCannot turn on thecamera• Ensure that the battery is inserted.• Ensure that the battery is inserted correctly.• Charge the battery.The power turns offsuddenly• Charge the battery.• Your camera may be in Auto power off mode orthe display turns off automatically. (p. 154)• The camera may be turned off automatically toprevent the memory card from being damageddue to excessive heat. Turn on your cameraagain.The camera is losingbattery power quickly• The battery may lose power more quickly inlow temperatures (below 0 °C/32 °F). Keep thebattery warm by putting it into your pocket.• Using the flash or recording videos depletes thebattery quickly. Recharge if needed.• Batteries are consumable parts that must bereplaced over time. Get a new battery if thebattery life is diminishing quickly.Situation Suggested remediesCannot capturephotos• There is no space on the memory card. Deleteunnecessary files or insert a new card.• Format the memory card.• The memory card is defective. Get a newmemory card.• Ensure that the camera is switched on.• Charge the battery.• Ensure that the battery is inserted correctly.The camera freezes Remove the battery and insert it again.The camera heats upWhile using the camera, it may heat up.This is normal and should not affect your camera’slifespan or performance.The flash firesunexpectedlyThe flash may fire due to static electricity.The camera is not malfunctioning.The flash does notwork• The flash option may be set to Off. (p. 90)• You cannot use the flash in some modes.The date and time areincorrectSet the date and time under the q menu.(p. 154)The display or buttonsdo not work Remove the battery and insert it again.
