115Before contacting a service centerIf you are having trouble with your camera, try these troubleshooting procedures before contacting a servicecenter. If you have attempted the troubleshooting solution and are still having problems with your device, contactyour local dealer or authorized Samsung service center.Situation Suggested remediesCannot turn on the cameraMake sure that the battery is inserted.Make sure that the battery is inserted correctly.Charge the battery.•••The power turns off suddenlyCharge the battery.Your camera may be in Power save mode. (p. 106)The power automatically turns off to preven the camera from malfunctoning in the casethat the unit overheats.•••The camera is losing batterypower quicklyThe battery may lose power more quickly in low temperatures (below 0° C). Keep thebattery warm by putting it into your pocket.Using the flash or recording videos depletes the battery quickly. Recharge if needed.The ability of a Lithium battery to hold a charge dimishes over time. If your batterylooses its charge rapidly on a regular basis, purchase a new battery.•••Cannot take photosThere is no space on the memory card. Delete unnecessary files or insert a new card.Format the memory card. (p. 105)The memory card is defective. Get a new memory card.The memory card is locked. Unlock the card. (p. 112)Make sure that the camera is switched on.Charge the battery.Make sure that the batte ry is inserted correctly.When you use the AF Priority function, you cannot take a picture without adjustingthe focus on the subject correctly. Disable the AF Priority function, or set the focusaccurately.••••••••The camera freezes Remove the battery, and then insert it again.The flash does not work The flash option may be set to Off. (p. 55)You cannot use the flash in the mode, or some modes.••The flash fires unexpectedly The flash may fire due to static electricity.This is not a malfunction of the camera.
