82 Users ManualTroubleshootingComplete the following in the order presented until your system is functioningproperly. If all of the steps below fail then contact your local reseller for assistance. Questions and AnswersPlease see “Questions and Answers” on page 83 for assistance in correcting anycomputer operational problems. Check the ConnectionsVerify all of the power and peripheral cables are securely plugged into their socketsand that your system and power supply is on. Norton AntiVirusRun Norton AntiVirus to ensure a virus is not affecting your computer.To run Norton AntiVirus proceed as follows:Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2002.The Norton Antivirus Subscription on your Samsung notebook will expire within 3months. It is your responsibility to update the virus definitions, and renew subscriptionwith Symantec when the subscription expires. Windows Help and SupportRun Windows Help and Support to find problem that may be affecting yourcomputer.To run Windows Help and Support proceed as follows:Click Start > Help and Support. Reinstalling SoftwareIf for some reason your system crashes you may corrupt your HDD, Windowsoperating system and/or some of your device drivers. If this is the case, use SystemRecovery CD to reinstall OS and System Software CD to reinstall the corrupt devicedrivers.System Recovery Precaution:Before you start restoring your windows operating system insure you backupall data on your hard drive.Samsung is NOT responsible for any data loss.