182Appendix > Before contacting a service centerSituation Suggested remediesThe memory card hasan error• Turn off your camera, and then turn it on again.• Remove your memory card, and then insert itagain.• Format your memory card.See "Cautions when using memory cards" formore details. (p. 176)Your computer doesnot recognize an SDXCor UHS-1 memory cardSDXC and UHS-1 memory cards use the exFAT filesystem. To use SDXC or UHS-1 memory cards ona Windows XP computer, download and updatethe exFAT file system driver from the Microsoftwebsite.Your TV or computercannot display photosand videos that arestored on an SDXC orUHS-1 memory cardSDXC and UHS-1 memory cards use the exFATfile system. Ensure that the external device iscompatible with the exFAT file system beforeconnecting the camera to the device.Cannot display filesIf you change the name of a file, your camera maynot play the file (the name of the file should meetthe DCF standard). If you encounter this situation,display files on your computer.The photo is blurry• Ensure that the focus option you set is suitablefor the kind of shot you are capturing.• Use a tripod to prevent your camera fromshaking.• Ensure that the lens is clean. If not, clean thelens. (p. 170)Situation Suggested remediesThe colors in thephoto do not matchthe actual sceneAn incorrect White Balance can create unrealisticcolor. Select the proper White Balance option tosuit the light source. (p. 76)The photo is toobright or too dark.Your photo is overexposed or underexposed.• Adjust the aperture value or the shutter speed.• Adjust the ISO sensitivity. (p. 75)• Turn off or on the flash. (p. 94)• Adjust the exposure value. (p. 102)Photos are distortedThis camera can have minute distortion whenusing a wide-angle lens that enables shootingwith a wide angle of view. This is normal, anddoes not cause malfunction.Playback screen doesnot appear on theconnected externaldevice• Ensure that HDMI cable is properly connectedto the external monitor.• Ensure that the memory card is properlyrecorded.Your computer doesnot recognize yourcamera• Ensure that the USB cable is connectedcorrectly.• Ensure that your camera is switched on.• Ensure that you are using a supportedoperating system.Your computerdisconnects thecamera whiletransferring filesThe file transfer may be interrupted by staticelectricity. Disconnect the USB cable and connectit again.
