Samsung Office Serv 500 General Description Manual

Also see for iDCS500: Programming manual User guide User guide User guide Manual

Contents

4-46 Chapter 4Business Features PackageTraffic Report Overview1. BEGINNING & ENDINGThis identifies when the statistics were collected. It includes dates and times.2. ACTIVITY SYSTEM TOTALOverall summary of traffic in the system for activities 3 to 13.3. INCOMING TRUNK CALLS–ANSWEREDThese are any incoming trunk calls to the system. These calls are pegged when answered by anydevice and /or station in the system, whether it is a new call or a recall.4. INCOMING TRUNK CALLS–NOT ANSWEREDThese are any incoming trunk calls that were not answered by any station or device in the system.These are the same calls that would be flagged as abandoned in SMDR.5. OUTGOING TRUNK CALLSThese are all outgoing trunk calls that were originated by any station or through the DISA feature.Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC programming.6. A SELECTED TRUNK WAS BUSYPegged every time a trunk or trunk group was busy regardless of the manner in which it wasselected (e.g. DTS key, LCR, “9”, 7XX, TRK GROUP SELECT, SPD, External Call Forward, DISA).7. INTERNAL CALLS COMPLETEDThese are all internal calls that were completed to any station, station group or device.8. INTERNAL CALLS NOT ANSWEREDThese are all internal calls that were not answered and resulted in the calling party hanging up. Acall to a station group that overflows to another station is considered not answered whether theoverflow destination did or did not answer.A**************************** SYSTEM STATISTICS **************************1 BEGINNING: Mar/15/2001 08:00 ENDING: Mar/15/2001 17:302 ACTIVITY SYSTEM TOTAL3 INCOMING TRUNK CALLS - ANSWERED..................00004 INCOMING TRUNK CALLS - NOT ANSWERED..............00005 OUTGOING TRUNK CALLS ............................00006 A SELECTED TRUNK WAS BUSY........................00007 INTERNAL CALLS - COMPLETED.......................00008 INTERNAL CALLS - NOT ANSWERED....................00009 TRUNK RECALLS TO STATION.........................000010 TRUNK RECALLS TO OPERATOR GROUP.................000011 INTERNAL PAGE USED..............................000012 EXTERNAL PAGE USED..............................000013 ALL PAGE USED...................................0000