Samsung Office Serv 500 General Description Manual

Also see for iDCS500: Programming manual User guide User guide User guide Manual

Contents

4-50 Chapter 4Business Features Package1. OUTSIDE CALLSThese statistics are for outside calls that in any way reach individual stations or devices.2. EXTListing of all extension numbers in the system. This also includes AA and VM ports.3. STATION NAMEThe name for each particular station as set in MMC programming.4. ATTAAverage Time To Answer for stations is the time (in seconds) that ringing signal is applied to astation for trunk calls and recalls. The ATTA is the sum of all answered times divided by theanswered call count. Uses the same calculation method as for individual trunk ATTA.5. ANSDThis is a count of how many times an outside call was answered by the specific station. Outsidecalls recalling a station are not counted again when they are answered.6. NOT–ANSDThis is a count of how many times a trunk call was directed to the station but was not answered bythe station.7. DIALLEDPeg count of how many times the station made a valid outside call. An outside call is defined by theSMDR START TIME in MMC programming.8. ICM–TRSFThis is the number of times a trunk call was successfully transferred to another station. It includesboth screened and unscreened transfers.9. TRK–TRKThis is the number of times a trunk call was transferred to another trunk (tie line) This is called atrunk–to–trunk transfer. This field is pegged every time the station completes a trunk-to-trunktransfer.10.PICKUPThis is a count of the outside calls that were picked up by the specific station. Picked-up calls arecalls that were not ringing at your station but were answered by you. This peg count is separatefrom the number of answered calls in 5 above.E****************************** INDIVIDUAL STATIONS **************************1 11<—————————————————— OUTSIDE CALL —————————————————> <-INTERNAL->2 3 4 5 6 7 8 9 10 12 13EXT STATION-NAME ATTA ANSD NOT-ANSD DIALLED ICM-TRSF TRK–TRK PICKUP ANSDDIALLED201 0000 0000 0000 0000 0000 0000 0000 0000 0000202 0000 0000 0000 0000 0000 0000 0000 0000 0000203 0000 0000 0000 0000 0000 0000 0000 0000 0000204 0000 0000 0000 0000 0000 0000 0000 0000 0000205 0000 0000 0000 0000 0000 0000 0000 0000 0000