Samsung ProCpress M408 Series User Manual

Printing problems32415. TroubleshootingThe machine selects printmaterials from the wrongpaper source.The paper option that was selected in thePrinting Preferences may be incorrect.For many software applications, the paper source selection is found under the Paper tabwithin the Printing Preferences (see "Opening printing preferences" on page 84).Select the correct paper source. See the printer driver help screen (see "Using help" onpage 90).A print job is extremelyslow.The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings.Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application (see "Opening printing preferences" onpage 84). See the printer driver help screen (see "Using help" on page 90).The paper size and the paper size settings do notmatch.Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selectionin the software application settings you use (see "Opening printing preferences" onpage 84).The machine prints, butthe text is wrong,garbled, or incomplete.The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have alreadyprinted successfully. If possible, attach the cable and the machine to another computerthat you know works and try a print job. Finally, try a new machine cable.The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected.The software application is malfunctioning. Try printing a job from another application.The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again.Pages print, but they areblank.The toner cartridge is defective or out of toner. Redistribute the toner, if necessary.If necessary, replace the toner cartridge.• See "Redistributing toner" on page 277.• See "Replacing the toner cartridge" on page 279.The file may have blank pages. Check the file to ensure that it does not contain blank pages.Some parts, such as the controller or the board,may be defective.Contact a service representative.Condition Possible cause Suggested solutions