Samsung SCX-4200R User Manual

Also see for SCX-4200 Series: Specifications Manual Del Usuario User manual Service manual Service manual

Contents

Troubleshooting9.10Common windows problemsN OTE: Refer to Microsoft Windows 98/Me/2000/XP User’sGuide that came with your PC for further information onWindows error messages.Message appears onyour computerscreen:• “Device can't beset to the H/Wmode you want.”• “Port is being usedby anotherprogram.”• “Port is disabled.”• “Scanner is busyreceiving orprinting data.When the currentjob is completed,try again.”• “Invalid handle.”• “Scanning hasfailed.”• There may be a copying or printing job inprogress. When that job is complete, try your jobagain.• The Selected port is currently being used. Restartyour computer and try again.• The printer cable may be improperly connected orthe power may be off.• The scanner driver is not installed or theoperating environment is not set up properly.• Ensure that the machine is properly connectedand the power is on, Then restart your computer.• The USB cable may be improperly connected orthe power may be off.Condition Suggested solutionsCondition Suggested solutions“File in Use” messageappears duringinstallation.Exit all software applications. Remove all softwarefrom the StartUp Group, then restart Windows.Reinstall the printer driver.“Error Writing toLPTx” messageappears.• Ensure that the cables are connected correctly,the machine is on.• If bi-directional communication is not turned onin the driver, it will also cause this message.“General ProtectionFault”, “ExceptionOE”, “Spool32”, or“Illegal Operation”messages appear.Close all other applications, reboot Windows and tryprinting again.“Fail To Print”, “Aprinter timeout erroroccurred.” messagesappear.These messages may appear during printing. Justkeep waiting until the machine finishes printing. Ifthe message appears in standby mode or afterprinting has been completed, check the connectionand/or whether an error has occurred.Common Linux ProblemsCondition Suggested solutionsThe machine doesn’tprint.• Check if the printer driver is installed in yoursystem. Open MFP configurator and switch to thePrinters tab in Printers configuration window tolook at the list of available printers. Make sure thatyour machine is displayed on the list. If not,please, invoke Add new printer wizard to set upyour device.• Check if the printer is started. Open Printersconfiguration and select your machine on theprinters list. Look at the description in the Selectedprinter pane. If its status contains “(stopped)”string, please, press the Start button. After thatnormal operation of the printer should be restored.The “stopped” status might be activated whensome problems in printing occurred. For instance,this could be an attempt to print document whenMFP port is claimed by a scanning application.• Check if the MFP port is not busy. Since functionalcomponents of MFP (printer and scanner) share thesame I/O interface (MFP port), the situation ofsimultaneous access of different “consumer”application to the same MFP port is possible. Toavoid possible conflicts, only one of them at a timeis allowed to gain control over the device. Theother “consumer” will encounter “device busy”response. You should open MFP ports configurationand select the port assigned to your printer. In theSelected port pane you can see if the port isoccupied by some other application. If this is thecase, you should wait for completion of the currentjob or should press Release port button, if you aresure that the present owner is not functioningproperly.• Check if your application has special print optionsuch as “-oraw”. If “-oraw” is specified in thecommand line parameter then remove it to printproperly. For Gimp front-end, select “print” ->“Setup printer” and edit command line parameterin the command item.The machine doesnot appear on thescanners list.• Check if your machine is attached to yourcomputer. Make sure that it is connected properlyvia the USB port and is turned on.• Check if the scanner driver for your machine isinstalled in your system. Open MFP Configurator,switch to Scanners configuration, then pressDrivers. Make sure that driver with a namecorresponding to your machine's name is listed inthe window.