Section 4: Safety Guidelines and Warranty Information4B: Manufacturer’s Warranty 201Question: Why is the computer asking for USB drivers when I plug in theUSB interface cable?Answer: The cable cannot be plugged in the computer before the driversare installed using the Installation CD that came with your phone. DONOT ATTEMPT to install the drivers using the Windows HardwareManager. Unplug the cable from the computer. Perform the driverinstallation procedure to install the drivers and then plug the cable backin to the computer.Question: I plugged in my USB cable while Windows was booting up andI cannot perform a HotSync?Answer: If the cable was plugged in while Windows was booting up,there is a chance that the USB bus was being scanned before the cablewas connected. Later on when the bus was scanned again, it noticed thatthe new device was present and added it to the list of devices. This maycause unreliable results or behavior. Unplug the cable and reboot thesystem. Wait until the system is done booting and then plug in the cable.The cable can be unplugged or plugged in at anytime when the system isactive.Resetting the i500Question: How do I perform a soft reset on my i500?Note: When you perform a Soft Reset, no stored data is lost.Answer: Use the stylus briefly to press the reset button on the i500located on the bottom of the phone, next to the power/accessory interfaceconnector.Question: How do I perform a hard reset?Note: All data is lost when a hard reset is performed. The handset is resetto the factory settings.Answer: To perform a hard reset:1. Press and hold the Handheld Power button ( ) located on the sideof the phone, then use the stylus reset tool (unscrew the stylus to
