Samsung iDCS 500-DCS User Manual

Also see for iDCS 500: User guide User guide Administration guide User instruction General description

HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your sta-tion. The button that the call appears on will have a slow flashing amber light.• When your phone rings, lift the handset or press the ANS/RLS key to an-swer the recall. If you are using a 7B phone you must use the handsetto talk to the calling party.• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult withanother extension:• Press the TRSF key; you will receive transfer dial tone. Your call is placedon transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRSF to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRSF key will toggle between the outsideparty and internal extension. If necessary you may disconnect either one ofthe parties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line buttonwith the red flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plusthe line number or the extension number of the station that placed the callon hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift thehandset or press the SPK key before you begin dialing.1716CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flashgreen at your keyset. If this call appears on a line key at other keysets, itwill flash red at those keysets.• To take the caller off hold, press that key and the green flashing light willgo steady green again. Resume the conversation.NOTE: While on a call, pressing a line key, route key or flashing CALL but-ton will automatically put your first call on hold and connect you to the newcall. See Automatic Hold under Customizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot getit:• Press the HOLD button twice. The call will flash green on your keyset andthis line will show a steady red light on other keysets.• To retrieve the call, press the flashing green line button or press theHOLD button a third time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place a call on hold at another station. Press TRSF and dialthe station number (or press the appropriate DSS key). Press the HOLD key.This will place the call on system hold on an available CALL button or LineKey at the remote station and return you to dial tone.NOTES:1. If the destination station does not have any free CALL buttons or line keysyou will hear No More Calls tone and must return to the other party bypressing the TRSF key (or the RETURN soft key on a display keyset).2. Intercom calls cannot be remote held.