Samsung iDCS100 System Administration Manual

Also see for iDCS100: Programming manual

Contents

Samsung iDCS100 System Administration Guide3CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. Calls to the system operator areeasily identified because the CALL key will have a rapidly flashing red light. Stationusers will never receive a busy signal when they dial 0 or the operator group number.The calls will continue ringing in queue until answered.OPERATOR RECALLSTransferred calls that go unanswered will recall to the station that originated the trans-fer. Should the station that originated the transfer not answer the recall, the call will besent to the system operator as a transfer recall.A call left on hold will recall the station that put it on hold. If the hold recall is unan-swered at the station that originated the hold, the call will be sent to the system groupoperator. Both types of recalls will ring and have a slow flashing amber light on the Linekey or Call key.EXECUTIVE BARGE-INIf you want to break into another station’s conversation, either to monitor the call or jointhe conversation, your keyset must be programmed to allow you to barge in, and theother station(s) must not be secured against barge in. The system installer must pro-gram these options for you because you do not have customer-level access to therelevant program. You can then select one of the following barge-in options for yourkeyset (MMC 206):• No barge-in allowed• Barge-in with tone• Barge-in without toneBarging in on an unsecured station can be done with or without an intrusion tone or dis-play. If ‘with tone’ is selected, a warning tone and display will be sent to the station. If‘without tone’ is selected, the station that barges-in can monitor the conversation andno warning tone or display will be sent to the station being monitored. The handsettransmitter and keyset microphone of the barging-in station are disabled. You can,however, join the conversation by pressing the MUTE key on the keyset to enable thehandset and microphone.To barge in:1. Dial the desired extension number and listen for the busy signal.2. Press the BARGE key. (If joining the conversation, also press the MUTE key andbegin speaking after the tone.)3. Hang up when you are finished.Note:1. You can investigate to see what number is calling a station, or is being called, beforeyou barge in. See Investigate (ISPY) in the “CLIP Special Features” section of thisguide.2. You cannot barge-in on an unsecured station that is in conversation with a secure sta-tion.