Chapter 9 TroubleshootingFAQQ: How to show barcode data in a text file (output data in a cursor)?A: Enable the USB HID-KBW feature. But only characters and digits available on the keyboard can be sent.Q: What are compatible/supported barcode types?A: See the User Guide.Q: How to change the format from ISBN-13 into ISBN-10?A: Disable EAN-13 and then enable ISBN and ISBN-10.Q: Some barcodes can’t be read.a) Find out the barcode type and check if the barcode type is enabled. See Appendix 1: Factory Defaults Table for defaultbarcode types.b) If the barcode type is enabled, check whether the parity check and length range settings match the barcodes.c) If the barcodes are stained, defaced, torn, distorted or poorly printed, try barcodes of good print quality. If you need to scanbarcodes off mobile phones, enable the Mobile Phone Mode.d) Provide such information as model number, firmware version and barcode type when contacting our technical support.Q: Some barcodes are decoded incorrectly.a) Check whether the parity check and length range settings match the barcodes..b) Provide such information as model number, firmware version and barcode type when contacting our technical support.Q: Barcodes can be read, but cannot be displayed.A: If barcodes contain non-alphanumeric character(s), change the communication mode (USB COM Port Emulationrecommended).97
