Wacom PL-500 Installation Manual And User's Manual

Contents

2 2Obtaining Technical SupportIP R E - C A L L C H E C K L I S TIf you have a problem with your Wacom PL-500 LCD pen tablet system, first check the appropriate setupchapter in this book to make sure the tablet is installed correctly. Then review the Troubleshooting sectionin the LCD pen tablet system online Help; your problem may be described there and you can try the solutionoffered. You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site.(See next page for support listings).If you cannot solve the problem, contact Wacom Technical Support. You may want to make extra copies ofthe form on this page. When you call, you should be at your computer with the following informationavailable:nn The Wacom PL-500 Installation Guide and User's Manual .................................... ____________________________________________________________________________________________________________________________________________________________________________________________________________nn PL-500 serial number (Look at the label on the bottom of the tablet.) ................... ____________________________________________________________________________________________________________________________________________________________________________________________________________nn Driver version number (Look on the Wacom CD or in the WacomTablet Control Panel.) .................................................................................................. ____________________________________________________________________________________________________________________________________________________________________________________________________________nn The make and model of your computer .................................................................... ____________________________________________________________________________________________________________________________________________________________________________________________________________nn The make and model of your video card .................................................................. ____________________________________________________________________________________________________________________________________________________________________________________________________________nn Operating system version ............................................................................................ ____________________________________________________________________________________________________________________________________________________________________________________________________________nn A list of the peripheral devices attached to your computer ..................................... ____________________________________________________________________________________________________________________________________________________________________________________________________________nn The software application and version you were using whenthe problem occurred .................................................................................................. ____________________________________________________________________________________________________________________________________________________________________________________________________________nn The exact wording of any error message that appeared on your screen ............... ____________________________________________________________________________________________________________________________________________________________________________________________________________nn What happened and what you were doing when the problem occurred ............... ____________________________________________________________________________________________________________________________________________________________________________________________________________nn How you tried to solve the problem .......................................................................... ____________________________________________________________________________________________________________________________________________________________________________________________________________PL500_Content 5/9/2000, 2:06 PM22