Bistro Line / PhoenixService ManualPG 15 OF 32M0008�09 DECEMBER 2017An ongoing program of product improvement mayrequire us to change specifications without notice.WOOD STONE CORPORATION1801 W. Bakerview Rd.Bellingham, WA 98226 USATOLL FREE 800.988.8103TEL 360.650.1111FAX 360.650.1166E-MAIL info@woodstone-corp.comwoodstone-corp.comTROUBLESHOOTING GUIDEBurner does not light, thereis a visible glow on oneside of the Burner, or at thecenter of the Burner on “T”Style Burners�1. Gas supply to the oven has been turned off� Check manual shutoffs, fire suppressionsystem resets etc�2. There may be air in the Gas Line� On a new oven start-up there may be air in the GasLine� Turn the oven on for about 30 seconds� Turn it back off and then back on for 30seconds�Repeat this up to five times� If you begin to smell gas and the oven is still not lighting,proceed to step 3� If oven does not light and you are not smelling gas continue withthis step� It will be necessary to remove the inlet plug on the Gas Valve which willenable the air to be bled much more quickly from the line� TURN OFF THE OVEN ATTHE CONTROLLER� EXTINGUISH ALL OPEN FLAMES BEFORE BLEEDING THE GAS LINE�Remove the plug on the inlet side of the Gas Valve using a 3/16" hex key wrench� Allowthe air to bleed out until you smell gas� Re-install plug� Allow the gas to dissipate and thenturn the oven on� If oven does not light after 30 seconds, turn it off and back on again—it may still be necessary to do this a few times� DO NOT LEAVE THE OVEN UNATTENDEDWHILE THE INLET PLUG IS REMOVED FROM THE GAS VALVE!3. Verify that the switch on the Gas Valve is in the ON position� The Valve will power theIgniter even if the switch is in the OFF position�4. Check for loose wire connections at the SV-2 Gas Valve� Verify that the MOLEX connectorsfor the SV-2 Wire Harness and Igniter Wires are securely plugged into the Gas Valve�Make sure the pins are securely locked in to the connector body�If Burner still does not light, proceed with the following:5. Try to determine if the Pilot is actually lighting� DO NOT CLIMB INTO THE OVEN OR PLACEFACE OVER BURNER! It can be difficult to see and can be confused with the glow fromthe Igniter—use an inspection mirror if possible� If the Pilot is actually lighting, make sureFlame Rod is clean and that no debris is interfering with the flame� Pilot flame shouldenvelop 3/8" to 1/2" of the Flame Rod, and make continuous contact with the forkedground electrode� If the flame is not making good contact, gas pressure is low or PilotOrifice is dirty� If flame is overshooting, the Pilot Orifice may be missing, or Pilot may beadjusted too high at the Gas Valve� If Pilot is not lighting make sure the Pilot Orifice is notplugged� See the COMMON REPAIR PROCEDURES section of this manual� If flame is good,recheck Igniter Wires, make sure pins are seated etc� If Burner still does not light, replacePilot/Igniter� If after replacing Pilot/Igniter the Burner still does not light, replace the GasValve�SYMPTOM PROBABLE CAUSE/SOLUTION