Basic Troubleshooting5-8 WorkCentre Pro 665/685/765/785Document JamIf a document jam occurs during a transmission, the message“DOCUMENT JAM” is displayed. If this occurs, follow the procedurebelow.It is recommended that a duplicate from a copier, of the jammeddocument be used to reduce the chance of a jam when resending thedocument.See Chapter 4, “Loading Documents” for document specificationsand recommendations which may help avoid paper jams.Note: The power can be left ON when clearing a paper jam.Typical Causes ofDocument JamsRecommended ProcedureThe document is fed at anangle.Adjust the Document Guides to the edges of thedocument.The document paper is toothin or too thick.Make a duplicate using a copier and use the copyas the sending document.Document has tape orpieces of paper taped to it.Remove the tape or make a duplicate using acopier and use the copy as the sending document.The Transmission Cover isnot fully closed.Close the Transmission Cover fully.The document is stapled. Remove the staple(s), or make a duplicate using acopier and use the copy as the sending document.
