General Troubleshooting 4-5Entering Service DiagnosticsFrom Customer Mode to Diagnostics:This method of entering diagnostics is to allow a transistion to diagnostics whilekeeping the system warm.1. Display the Hidden Service menu as described in "Hidden Service Menu" onpage 4-2.2. Scroll down to Enter Diagnostics and press the Enter button.From System OFF to Diagnostics:1. Turn the system power ON.2. Wait for the Xerox logo to begin moving across the display.3. Before the logo is centered on the display (stops moving), press and hold theBack and Info buttons on the control panel.4. Hold both buttons until the display reads “Beginning Service ModeInitialization”. Release the buttons and the system reboots into service modewith the Service Diagnostics menu displayed.NoteSelecting Enter Diagnostics from the Service Tools menu activates a restrictedtest selection menu intended for customer access, because these tests areduplicated in the hidden Service Diagnostics menu the customer diagnostics arenot detailed in this manual.Service Diagnostics Control Panel Button DescriptionsButton FunctionBACK Returns to the prior higher level menu structure, if available.Cancels the display of test results on the control panel and allows the current testto complete. If help text is displayed on the control panel, pressing BACK restoresthe current menu item and removes the help text.CANCEL Cancels certain functions of the system.HELP/INFOProvides help information abouot the current menu selection, if available.Press any key to advance through the help text.UP Scrolls up one menu item within a menu list. This control does not ‘wrap’.Used to increment data in tests requiring user input.DOWN Scrolls down one menu item within test results. This control does not ‘wrap’.Used to decrement data in tests requiring user input.Enter Enters the highlighted menu. Executes the current test item.NOTE: Pressing any key may cause an abort if allowed by the test being performed. A powercycle is used to arbitrarily stop a test.
