General Troubleshooting 4-81USB Port Verification1. Verify that the system is Ready To Print.2. Insert the system Installer and Utilities CD-ROM into the computer.3. If the installer autoruns, exit the installer window.4. Connect a USB cable between the system and computer USB ports. Thecomputer automatically detects the new hardware and creates a driver.NoteIf the files from the driver are not currently installed on the computer, youmust locate the driver files on the CD-ROM. Once the files have beenlocated, the computer installs the driver and automatically configures it tomatch the system’s feature set.5. To test the connection, click the START button.6. Select SETTINGS and then systemS.7. Locate the WorkCentre C2424 Service Manual icon and display its properties.8. From the General tab, click the Print Test Page button to generate the test print. Ifthe test page prints, the USB port is functioning normally.Network ProblemsThe WorkCentre C2424 system maintains 6 logs in memory detailing networkfunctions. The logs contain TCP/IP, NetWare and AppleTalk initialization events. Thelogs can also be accessed remotely via CentreWare.The logs list events chronologically. The log is limited in length; when the log is fullthe system stops recording data to the log. The logs are stored on the Hard Drive soonly new data is stored each time the system’s power is cycled.There is a Connection Setup Page, Configuration Page, and a network resetavailable for troubleshooting Network problems.To print an Event Log or Runtime Log:1. Enter normal ‘Customer Mode’.2. From the main menu, highlight Troubleshooting and press Enter.3. Scroll and highlight Network Log Pages and press Enter.4. Highlight the appropriate menu item from the list and select Enter.
