Image-Quality Troubleshooting 5-3Service Technician RIP Procedure1. Clean all pick rollers only when ink or debris is visible.2. Clean feed rollers, exit rollers, and guides only when ink or debris is visible.3. Inspect the wiper blade. If the wiper blade is damaged, replace the wiperassembly. Ensure the wiper assembly is properly aligned, see "Wiper Alignment"on page 6-2.4. Check for incorrectly installed or discolored inks, if necessary flush out ink.5. Inspect and clean the drum maintenance blade and the paper release guide. Checkprint quality; if necessary perform a cleaning cycle.6. Check the interior and exterior of the system for cleanliness, including the fans; ifnecessary, clean (dust or vacuum) these areas.7. Record the use of Non-Xerox Ink in OpenUp Time.8. Review proper operation of the system using a customer file, if possible.9. Review with the customer all work performed. Also, discuss the need for 90%IPA, a cleaning kit, and how to properly care for their system.Isolating a Copy/Scan Malfunction to the Scanner/DADFScanner software, computer applications, hardware malfunctions or communicationbetween the IIT and IOT can cause scan/copy print-quality issues that reside withinthe document feeder or scanner unit and not from the print engine.Before troubleshooting image-quality problems:1. Ensure all document feeder and scanner cables and fasteners are securelyconnected.2. Cycle power to the system.3. Print the 2-sided demo page from the system control panel. If the image defectappears on the printed page, the problem is within the print engine.4. Copy a page directly from the platen.5. Copy a page from the DADF, selecting 2-sided copy to see if the defect is on the1st, 2nd or both sides of the page.6. If the image defect appears on the 2nd side of the page, the problem is the DADF.7. If the image defect appears on the 1st side, the problem is within the ScannerAssembly.
