Xerox Digital copier printers User Manual

Also see for Phaser 750DP: Getting started Reference guide Administrator's guide Service manual Manual

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Xerox Digital copier printers User Manual Manual pdf 120 page image

CC-2 TroubleshootingGeneral printing problemsIf this happens: Try this:The Fiery SI doesn’t appear inthe Macintosh Chooser’s list ofprinters1. On the Macintosh, make sure that the correct zone is selected and that AppleTalk isactive.AppleTalk must be active. The Fiery SI may be in a different zone from the one that’sselected. (If your network doesn’t have zones, this is not applicable.) Print theConfiguration page from the Control Panel to view the correct AppleTalk zone.2. Choose Control Panels from the Apple menu, open the Network Control Panel (orAppleTalk Control Panel), and make sure that you have selected EtherTalk Phase 2.You will see icons identifying the available network types. If your Macintosh has Built-inEtherTalk, it is EtherTalk Phase 2.3. Does the Fiery SI appear in the Chooser on another Macintosh on the same network?If there’s another Macintosh nearby, check to see if the Fiery SI appears in the Chooseron that Macintosh. If the Fiery SI is visible from one Macintosh, but not from another,there may be a problem with the way the second Macintosh is connected to thenetwork. Check all the cabling and other connections, and verify that the network isproperly terminated. If there is a 10BaseT transceiver on the network, make sure that itsgreen link integrity light is on. For more information about the network, refer to thedocumentation provided with the network hardware.4. Do other printers on the network appear in the Chooser?If your network includes printers other than the Fiery SI, they should appear in theChooser. If none of the printers appear in the Chooser list, there is most likely a problemwith the way the Macintosh is connected to the network. Check all the cabling andother connections. For more information about the network, refer to the documentationprovided with the network hardware.If other printers appear in the Chooser, there may be a problem with the Fiery SIconnection. Contact your Fiery SI system administrator.5. Try printing a test page by pressing the Menu button and choosing Print Pages/Test Pagefrom the Control Panel.If you’re able to print the test page, but Fiery SI still does not appear in the Chooser,contact your authorized service/support center.