Troubleshooting497DescriptionUnable to print in colourUnable to print from thespecified trayPrinting is slowUnusual soundsPossible CauseIs Black/White selected as theoutput colour on the printerdriver?The settings specified in theapplication software may takeprecedence over the settings onthe printer driver.Is Color selected as the outputcolour when printing black andwhite documents?Is the timeout period for theprinter to enter into power savermode too short?Is the printer placed on a levelplatfrom?Is the paper tray open?Are there scraps of paper orother objects in the printer?SolutionCheck under the Graphics tab on theprinter driver (for Windows) or theGeneral Settings dialog box (forMacintosh), and make sure that thecorrect setting is selected.Online HelpMake sure the application settingsmatch the printer driver settings.Check under the Graphics tab on theprinter driver (for Windows) or theGeneral Settings dialog box (forMacintosh), and make sure that thecorrect setting is selected.Online HelpIf the printer received a print job whileit is in power saver mode, it takes sometime for it to warm up and print. Youcan set a longer timeout to prevent theprinter from entering into power savemode too quickly."3.3 List of Items on theMenu Screen"Move the printer to level platform."7.3.3 EnvironmentalRequirements forInstalling the Printer"Push the paper tray firmly into theprinter.Switch off the power and remove theseobjects from the printer. If you havedifficulties removing these objects fromthe printer without disassembling it,contact your Xerox Customer SupportCentre.4.6 Others4.6.2 Other Problems
