Phaser 3140/3155/3160 Printer Service Manual 3-5Error Messages and CodesJam ErrorsIf a paper jam occurs, the LED on the control panel lights orange. Find and removethe jammed paper.NoteTo resume printing after clearing paper jams, you must open and close theFront Cover.Follow these initial steps when evaluating repeated jams:1. Ask the customer about the paper types being used. If not on therecommended list, determine if this is contributing to the problem. Recycled,multi-purpose, or copier paper tends to contaminate the paper path. Constantuse of special papers such as labels or business cards can also contribute tojamming.2. Ensure the correct tray loading and setup procedures are followed (securingthe guides, selecting the correct paper type, fanning the paper, etc.)3. Make sure the printer is plugged directly into an electrical outlet. Usingextension cords or a power strip is not recommended.4. Make every attempt to establish a jam rate prior to starting any work.5. Determine if jamming is occurring in the paper tray or in the manual feeder.This helps to identify any dirty or defective parts.6. Clear the paper path of any jams and paper debris.7. Clean the paper rollers in the paper tray and tray slot using a slightly damp(water only) lint free cloth.Clearing Paper JamsPaper Jam at the Paper Tray1. Open and close the Front Cover. The jammed paper should automaticallyeject from the machine. If the paper does not eject, go to the next step.2. Pull out the Paper Tray.s3160-097
