Phaser 3140/3155/3160 Printer Service Manual 3-19Error Messages and CodesInvalid Print CartridgeIf the Error LED is red (not blinking), the Print Cartridge may not be a genuineXerox print cartridge. Non-Xerox or Third Party Print Cartridges can causemalfunctions, print-quality problems, and jam errors.Initial Actions• Cycle printer power.• If problem persists, refer to the following procedure.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Controller Board, PL 1.0.2■ Print Cartridge, PL1.0.12■ 3140 Controller Board Wiring■ 3155 Controller Board Wiring■ 3160 Controller Board Wiring■ Map 1 - Controller Board (3140)■ Map 2 - Controller Board (3155)■ Map 3 - Controller Board (3160B/3160N)Troubleshooting Procedure TableStep Actions and Questions Yes No1 Is the Print Cartridge a genuineXerox cartridge?Go to step 2. Replace with aXeroxcartridge.2 Reseat the Print Cartridge and cycleprinter power.Does the error persist?Go to step 3. Complete.3 Reseat CN9 on the Controller Board(CN10 on the 3160) and cycleprinter power.Does the error persist?Go to step 4. Complete.4 Check for +3.3V at CN9-4 (CN10-4on the 3160).Is +3.3V present?Go to step 5. Replace theControllerBoard(page 8-51).5 Replace the Print Cartridge(page 8-6).Does the error persist?Replace theControllerBoard(page 8-51).Complete.
