Phaser 3140/3155/3160 Printer Service Manual 3-9Error Messages and CodesInitial Actions• Clean the Pick Up Roller and Paper Tray Holder Pad.• Check the paper path for obstructions or debris.• Cycle printer power.• If the problem persists, refer to the following procedure.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Drive Assembly PL7.0 or PL7.1■ Power Supply Board, PL1.0.1■ Pick Up Solenoid, PL6.0.18■ Paper Tray Holder Pad, PL10.0.11■ Pick Up Roller Assembly, PL8.0■ Feed Actuator, PL6.0.57■ Map 1 - Controller Board (3140)■ Map 2 - Controller Board (3155)■ Map 3 - Controller Board (3160B/3160N)■ Map 6 - Motor, Solenoids, and FanTroubleshooting Procedure TableStep Actions and Questions Yes No1 Pull out the Paper Tray (page 8-7),and check for a jammed piece ofpaper in the printer.Did a piece of paper jam in theprinter?Go to step 5. Go to step 2.2 Remove the Drive Assembly, andcheck the cable that connects theDrive Assembly and the Controllerboard for damage and continuity.Is the cable damaged?Repair thecable. If theproblempersists, go tostep 3.Go to step 3.3 Replace the Drive Assembly(page 8-35).Does the problem persist?Go to step 4. Complete.4 Replace the Power Supply Board.Does the problem persist?Go to step 5. Complete.5 Check the Pick Up Solenoid fordamage or obstructions.Is the Pick Up Solenoid damaged?Replace thePick UpSolenoid(page 8-61). Ifthe problempersists, go tostep 6.Go to step 6.6 Check the Paper Tray Holder Pad.Is the Holder Pad loose due to badsealing of the side-pad?Replace theHolder Pad(page 8-29). Ifthe problempersists, go tostep 7.Go to step 7.
