Xerox Phaser 3635MFP Service Manual

Also see for 3635MFP - Phaser B/W Laser: Features Brochure & specs User guide User guide Quick use guide

Contents

Xerox Phaser 3635MFP Service Manual Manual pdf 50 page image

April 20102-41Phaser 3635MFP/WorkCentre 3550 15-100 to 15-830Status Indicator RAPs15-100 to 15-830 Scan to Email Faults RAPThese are the faults displayed when the machine encounters scan to e-mail problems. Thefaults are listed in code order, together with any recommended action. Please note that serviceactions are limited.ProcedureWARNINGSwitch off the electricity to the machine. Disconnect the power cord from the customersupply while performing tasks that do not need electricity. Electricity can cause death orinjury. Moving parts can cause injury.Go to the relevant fault code and perform any service actions. If the fault is still present, per-form the Final Actions.15-100 Group Name has no Assigned Email AddressesNo email address is assigned to the group name. Remove the group name from the ‘To:’ fieldor enter a valid email address.15-110 Email Send FailedEmail SMTP server returned an error during transmission. The SMTP server authenticationmay be supported but not enabled on the device or any 500 code is returned from the mailserver. Resend the email.15-120 Invalid Recipient Email AddressThe email address has either been restricted or is in the wrong format. Re-enter the emailaddress.15-130 Mail Too LargeThe machine is unable to split the mail and send it. This can occur when the machine is config-ured to send a maximum mail size. For example 1.0MB and the scanned mail page exceedsthis size. Increase the mail size via CentreWare Internet Services. If the fault persists, increasethe mail size allocation on the mail server.15-140 Invalid Email AddressThe user has attempted to enter an invalid email ID. Examples are:• Spaces in the email address• Invalid starting character such as ’.’, ’+’, ’_’, ’@’• More than one ’@’15-150 Group Not AvailableThe user has attempted to enter an invalid group number. Confirm that the group is availableand has mail addresses associated with it.15-160 Memory Full3635 only. The HDD is full during scan to email.15-170 Memory FullThe machine does not have enough memory to prepare the next job.15-200 Network Controller ErrorA NIC error (SMTP). One of the following Simple Mail Transfer Protocol errors may haveoccurred:• SMTP_ENCODER_FAILURE. Error returned by NIC during SMTP encoding activity.• SMTP_MEMORY_FAILURE. Error returned by NIC for memory failure during SMTPoperation.• SMTP_MISC_ERROR. Miscellaneous error returned by NIC during SMTP operation.Switch off the machine, then switch on the machine. Resend the email.15-300 Network Connection FailureAny communication or network failure during SMTP or LDAP operations. Check the networkconnection. Switch off the machine, then switch on the machine.15-310 Login Authentication FailureThe user has attempted to enter an invalid user name or corresponding password. Enter avalid user name and password.15-320 Mail Server Connection FailureThe machine can not contact the SMTP server. Check the SMTP IP address or host name.Check that the SMTP port is open and working correctly.15-330 DNS Connection FailureThe machine cannot contact the Domain Name System to resolve the SMTP host name.Check that the DNS server is online.15-340 Mail Exceed Server SupportThe maximum configured mail size exceeds the server limit. Reduce the mail size option.15-400 LDAP Communication FailureThe machine can not contact the LDAP server. Check the LDAP IP address or host name.Check that the LDAP port is correct and open.15-410 LDAP Search FailedThe LDAP server has returned an error during transmission. The LDAP server authenticationmay be supported but not enabled on the device or the maximum search results have beenexceeded. Resend the email.15-420 LDAP Search Timeout ExceededThe LDAP search timeout has been exceeded. Resend the email.15-430 No Matching Entries in LDAP DirectoryThe LDAP server cannot match the entry by user. Check the spelling of the LDAP entry, thenresend the email.15-500 Session TimeoutThe user has not touched a key within in the designated time frame. Resend the email.