Phaser 4500/4510 Service Manual 3-45Error Messages and CodesJam At Rear; Open Rear Cover To ClearDiagnostic Error CodeE6-1: Stacker JamTroubleshooting ReferenceApplicable Parts Wiring and Plug/Jack Map References■ HVPS/engine logic board■ Stacker sensor■ Stacker actuator■ Lower stacker roller■ Upper stacker roller■ Pinch roller■ Stacker motor assembly■ “Stacker General Wiring Diagram” onpage 10-36■ “Stacker Signal Diagram” on page 10-37■ “Stacker Plug/Jack Locator” on page 10-16Troubleshooting ProcedureSteps Actions and Questions Yes No1 Does the error occur when the poweris turned ON?Go to step 2. Go to step 4.2 1. Open the stacker rear cover.2. Check for paper at the stackeractuator.Is there paper at the stackeractuator?Remove thepaper, and thengo to step 3.Go to “StackerSensor” onpage 4-59.3 Does the error occur when the poweris turned ON?Go to “StackerSensor” onpage 4-59.Go to step 4.4 1. Remove the stacker, then re-installit.2. Enter Service Diagnostics, and fromthe Engine Test Print menuselect Output Tray, then selectStacker.3. From the Engine Test Print menuselect Print Test Pattern.Does the error still occur when thestacker is selected as the outputtray?Go to step 5. Problem solved.5 Is the test print being directed to theStandard Output tray instead of thestacker.Go to “GateSolenoidAssembly” onpage 4-57.Go to step 6.
