Troubleshooting100 Xerox ® Phaser® 6020 PrinterUser GuideLabel and Envelope MisfeedsProbable Causes SolutionsThe label sheet is facing the wrong way in thetray.• Load label sheets according to the instructions from themanufacturer. Load labels face up in either tray.Envelopes are loaded incorrectly. • Load No. 10, DL, and Monarch envelopes in the trays with theprint side up, flaps closed, flap-side down, and the short edgeleading into the printer.• Load C5 envelopes with the print side up, flaps open and facingaway from the printer.No. 10, DL, and Monarch envelopes arewrinkling.To prevent wrinkling on No. 10, DL, C5, or Monarch envelopes, loadthem print side up, flaps open and facing away from the printer.Note: When you load envelopes long-edge feed, ensure that youspecify landscape orientation in the print driver.Paper Jam Message Stays OnProbable Causes SolutionsSome paper remains jammed in the printer. Recheck the media path and ensure that you have removed all ofthe jammed paper.Check for, and remove, torn pieces of paper in the paper path.One of the printer doors is open. Check the doors on the printer and close any door that is open.The rear door interlock switch is not reset. To reset the interlock switch and clear the paper jam message, openand close the back door.
