Solving Fax ProblemsPhaser® 6115MFP Multifunction Product9-24Problems Sending FaxesSymptom Cause SolutionThe document is not scanned. The document is too thick, toothin, or too small.Use the original glass to sendthe fax.The document is scanned at anangle.The document guides are notadjusted to the width of thedocument.Slide the document guides to fitthe width of the document.The fax received by the recipientis blurry.The document is incorrectlypositioned.Position the document correctly.The original glass is dirty. Clean the original glass.The text in the document iswritten too faint.Adjust the resolution.There may be a problem withthe telephone connection.Check the telephone line, andthen try sending the fax again.There may be a problem withthe recipient’s fax machine.Make a copy to check that thismachine is operating correctly,and then, if the copy wasprinted correctly, have therecipient check the condition oftheir fax machine.The fax received by the recipientis blank.The document was sent withthe front side facing down(when the ADF is used).Load the document to be faxedfacing up.Transmission is not possible. The transmission proceduremay have been performedincorrectly.Check the transmissionprocedure, and then try sendingthe fax again.The fax number may bewrong.Check the fax number.The one-touch dial key orspeed dial may be incorrectlyprogrammed.Check that the keys werecorrectly programmed.The telephone line may beincorrectly connected.Check the telephone lineconnection. If it isdisconnected, connect it.There may be a problem withthe recipient’s fax machine.Contact the recipient.
