Clearing Paper JamsPhaser® 6115MFP Multifunction Product11-17Solving Problems with Paper JamsFrequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeatedjams may also happen if you’re using unsupported print media.The Product Pulls Multiple Sheets TogetherPaper Jam Message Stays OnDuplex Unit JamsProbable Causes SolutionsThe paper tray is too full. Remove the some of the paper. Do not loadpaper past the fill line.The front edges of the paper are not even. Remove the media and even up the front edges,and then reload it.The media is moist from humidity. Remove the moist media, and then replace it withnew, dry media.Too much static electricity is present. Do not fan transparencies.Probable Causes SolutionsTop cover needs to be opened and closed againto reset the product.Open and close the top cover of the productagain.Some paper remains jammed in the product. Recheck the media path and make sure that youhave removed all of the jammed paper.Probable Causes SolutionsUnsupported media (wrong size, thickness, type,etc.) is being used.Use only Xerox-approved media. See SupportedPaper and Media on page 6-2.Recheck the media path inside the duplex unitand make sure that you have removed all of thejammed paper.Plain paper, recycled paper, and letter head canbe auto duplexed if the duplex unit is installedand the media type is set properly in the driver.See Supported Paper and Media on page 6-2.Make sure that you have not mixed media typesin Tray 1.Do not duplex envelopes, labels, transparencies,thick stock, postcard, or glossy stock.
