TroubleshootingPhaser 6700 Color Printer 129User GuideLabel and Envelope MisfeedsProbable Causes SolutionsThe label sheet is facing the wrong way inthe tray.Load label sheets according to the instructions from themanufacturer.• Load labels face down in Tray 1.• Load labels face up in Tray 2.Envelopes are loaded incorrectly in Tray 1. Load the envelopes in Tray 1 with the flaps closed, flap-side up, andthe short edge leading into the printer.Envelopes are loaded incorrectly in Tray 2. To load envelopes in Tray 2:• Load No. 10, Monarch, or DL envelopes with the flaps closed,flaps down, and flaps toward the front.• Load C5 envelopes with the flaps closed, flaps down, and flapstoward the right.Paper Jam Message Stays OnProbable Causes SolutionsSome paper remains jammed in the printer. Recheck the media path and make sure that you have removed all ofthe jammed paper.One of the printer doors is open. Check the doors on the printer. Close any door that is open.Note: Check for, and remove, torn pieces of paper in the paper path.Jams During Automatic 2-Sided PrintingProbable Causes SolutionsUse paper of the correct size, thickness,and type.• Use paper of the correct size, thickness, and type.• Do not use transparencies, envelopes, labels, reloaded paper, orpaper heavier than 220 g/m² for automatic 2-sided printing.Paper type is set incorrectly in the print driver. Ensure that the paper type is set correctly in the driver and the paperis loaded in the correct tray. For details, see Supported Paper Sizesand Weights for Automatic 2-Sided Printing on page 34.Paper is loaded in the wrong tray. The paper must be loaded in the correct tray. For details, seeSupported Paper on page 32.Tray is loaded with mixed paper. Load the tray with only one type and size of paper.Clearing Staple JamsA message appears on the control panel when a staple jam occurs.
