ContentsPhaser 6700 Color Printer 5User Guide6 Maintenance 67Maintenance and Cleaning .......................................................................................................................................... 68General Precautions................................................................................................................................................. 68Cleaning the Printer ................................................................................................................................................. 69Routine Maintenance ............................................................................................................................................. 79Periodic Maintenance ............................................................................................................................................. 89Billing and Usage Information ................................................................................................................................. 103Ordering Supplies ............................................................................................................................................................ 104Locating the Serial Number ............................................................................................................................... 104Consumables ............................................................................................................................................................ 104Routine Maintenance Items .............................................................................................................................. 105Customer Replaceable Units .............................................................................................................................. 105When to Order Supplies ....................................................................................................................................... 105Viewing Printer Supply Status ........................................................................................................................... 106Recycling Supplies .................................................................................................................................................. 106Moving the Printer .......................................................................................................................................................... 1077 Troubleshooting 109General Troubleshooting ............................................................................................................................................. 110Printer Does Not Turn On .................................................................................................................................... 110Printer Resets or Turns Off Frequently........................................................................................................... 110Printing Takes Too Long ...................................................................................................................................... 111Document Prints From Wrong Tray ................................................................................................................ 111Document Fails to Print ....................................................................................................................................... 112Printer is Making Unusual Noises .................................................................................................................... 112Automatic 2-Sided Printing Problems ............................................................................................................ 112Date and Time are Incorrect ............................................................................................................................. 112Paper Jams ........................................................................................................................................................................ 114Locating Paper Jams ............................................................................................................................................. 114Clearing Paper Jams .............................................................................................................................................. 116Minimizing Paper Jams ........................................................................................................................................ 126Troubleshooting Paper Jams ............................................................................................................................. 128Clearing Staple Jams ............................................................................................................................................. 129Print-Quality Problems .................................................................................................................................................. 132Controlling Print Quality ...................................................................................................................................... 132Solving Print-Quality Problems.......................................................................................................................... 134Getting Help ...................................................................................................................................................................... 137Control Panel Messages ....................................................................................................................................... 137Using the Integrated Troubleshooting Tools ............................................................................................. 139PhaserSMART Technical Support..................................................................................................................... 141CentreWare Internet Services ........................................................................................................................... 141More Information ................................................................................................................................................... 142A Specifications 143Printer Configurations and Options ........................................................................................................................ 144