TroubleshootingPhaser 6700 Color Printer 137User GuideGetting HelpThis section includes:• Control Panel Messages .................................................................................................................................................. 137• Using the Integrated Troubleshooting Tools......................................................................................................... 139• PhaserSMART Technical Support ................................................................................................................................ 141• CentreWare Internet Services....................................................................................................................................... 141• More Information .............................................................................................................................................................. 142Xerox ® provides several automatic diagnostic utilities to help you maintain productivity and print quality.Control Panel MessagesThe printer control panel provides information and troubleshooting help. When an error or warningcondition occurs, the control panel displays a message informing you of the problem. In many cases, thecontrol panel also displays an animated graphic showing the location of the problem, such as the locationof a paper jam. For many error and status messages, the control panel Help provides additionalinformation.Control Panel HelpTouch Help to view additional information about items and selections that appear on the control panel.The Help button is labeled with a question mark symbol (?).The control panel menu items also have associated help text that describes the menu item.Viewing Error Messages on the Control PanelWhen an error or warning condition occurs, a message appears on the control panel to inform you of theproblem. Error messages warn you about printer conditions, such as low supplies or doors open, thatrequire your attention. If more than one error or warning occurs, only one is displayed on thecontrol panel.
