TroubleshootingPhaser 7500 Color PrinterUser Guide129Avoid the following:• Media that is specially designed for ink-jet printers with polyester coating.• Media that is folded, wrinkled, or excessively curled.• Fanning transparencies since this causes static.• Loading more than one type/size/weight of media in a tray at the same time.• Loading dog-eared (folded corners), stapled, or punched media in the document feeder.• Overfilling the trays.• Allowing the output tray to overfill.• Allowing the output tray to fill with more than a few transparencies.Troubleshooting Paper Feed ProblemsThe printer is designed to function with minimal paper jams using Xerox supported media. Othermedia types may cause more frequent paper jams. If supported media is jamming frequently in onearea, that area may need to be cleaned or repaired. This section contains help on the followingproblems:• The Printer Pulls Multiple Sheets Together on page 129• Paper Jam Message Stays On on page 129• Media Misfeeds on page 130The Printer Pulls Multiple Sheets TogetherPaper Jam Message Stays OnProbable Causes SolutionsThe paper tray is too full. Remove some of the paper. Do not load paper pastfill line.The front edges of the paper are not even. Remove the paper, align the front edges, and thenreload it.The paper is moist from humidity. Remove the paper from the tray, and replace it withnew dry media.Too much static electricity is present. Try a new ream of paper.Do not fan transparencies.Probable Causes SolutionsSome paper remains jammed in the printer. Recheck the paper path and make sure that you haveremoved all of the jammed paper.
