Status Indicator RAPsWorkcentre PE 220 11/05 2-2719 Software Problems RAP19A The machine is not working (1)DescriptionWhile Power turned on, the machine is not working in print mode.Check and Cause Solution1. Ensure that the customer knows how toinstall the correct printer driver and to selectthe PE220 as the default printer.1. Refer the customer to the PE220 UserGuide.2. Perform the pattern test, GP 4. 2. If the test print works that means there areno problems in the machine itself. If the testprinting does not work that means themachine is faulty and the problem is not dueto computer software or driver settings.3. Check that the PC and the machine areproperly connected and that the print car-tridge is installed correctly.3. Replace the printer cable. If the problem isnot solved even after the cable is replaced,check the amount of the remaining toner.(refer to print Cartridge Service)4. Printing is not working in Windows. 4. Check if the connection between PC andprinter port is correct. Uninstall the driver,then re-install new drivers. Refer toXerox.com. Ask the customer to check theBIOS of the PC to ensure that there are noIRQ conflicts and to check that the input/out-put range is 0378.5. Check that the printer cable is directly con-nected to the machine.5. If you have other devices that need toshare the printer port try temporarily discon-necting these devices and perhaps even un-installing their drivers) to ensure the machineworks by itself. If you are using a USB hub tryconnecting directly to the back of the PCinstead.
