WorkCentre 3210/3220 Multifunction Printer Service Manual 4-27General TroubleshootingCommon Macintosh ProblemsThe following messages may appear under various conditions.Common Linux ProblemsThe following messages may appear under various conditions.Condition Possible Cause SolutionsThe printer does not print PDFfile correctly. Some parts ofgraphics, text, or illustrationsare missing.Incompatibilitybetween the PDF fileand Acrobat products.Print the PDF file as animage may solve thisproblem.■ From the Acrobatprinting options, turn OnPrint As Image.NOTE It takes longer to printwhen using a PDF fileas an image.The document has printed,but the print job has notdisappeared from the spoolerin Mac OS 10.3.2.Update your Mac OS to OS10.3.3 or higher.Some letters do not displaynormally during cover sheetprinting.Mac OS cannot find thefont during cover pageprinting.Only alphanumericcharacters are allowed onthe cover page.Condition SolutionsThe printer does not print. ■ Check if the printer driver is installed on the computer.■ Open Unified Driver Configurator and switch to thePrinters tab in the Printers Configuration window tocheck the list of available printers.■ Make sure that the printer is displayed on the list. Ifnot, add a printer.■ Check if the printer is started. Open the PrintersConfiguration window and select your printer from theprinters list. Check the description in the Selectedprinter pane. If the printer status contains “stopped”string, press the Stop button. Normal operation shouldrestore. The “stopped” status might be activated whensome problems in printing occurred.■ Check if your application has special print option suchas “=oras.” If “-oraw” is specified in the command lineparameter, then remove it to print properly. For Gimpfront-end, select “print” --> “Setup printer” and editcommand line parameter in the command item.
