Problem solvingWorkCentre 5019/5021User Guide11-14Copies havemissing parts inthem.The paper is damp. Damp paper creates missing parts or unclearcopies. Replace it with paper from anunopened pack.The paper in the tray iscreased or wrinkled.Remove any problematic sheets, or replacethe paper with paper from an unopenedpack.The document has been cut-and-pasted, or is creased.Cut-and-pasted or creased parts of thedocument might not be making propercontact with the document glass. Place astack of white paper on top of the documentto bring it into proper contact with thedocument glass.The document size is notcorrect.Check the document size set correctly.Refer to Original size on page 5-13.The paper size is not correct. Check the paper size set correctly.Refer to Setting the paper size on page 4-13.Striped patternsappear in copies.The document'senlargement factor is toolarge.When making enlarged copies, someenlargement factors can create stripedpatterns. Adjust the copy enlargementfactor.Refer to Reduce/enlarge on page 5-12.Copies are out ofposition orcrooked.You have not placed thedocument correctly.Place the document correctly.Refer to Placing the document on page 5-1.The document feeder'sdocument guides aremisaligned.Place the document correctly, moving thedocument guides into contact with theedges of the document.You have not mounted thetray securely.Mount the tray by inserting it securely all theway into the machine.The paper guides of theBypass tray are misaligned.Place the document correctly, moving thedocument guides into contact with theedges of the document.The document size is notcorrect.Check the document size set correctly.Refer to Original size on page 5-13.The paper size is not correct. Check the paper size set correctly.Refer to Setting the paper size on page 4-13.Symptom Possible cause Remedy
