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Fault Clearance ProcedureXerox WorkCentre 5016/5020 User Guide98Troubleshooting TableIf you are experiencing any difficulties using the machine, check the table below for therecommended solutions.Symptom RecommendationThe machine will not switch on. z Check the power cord.z Check that the Power Switch is pressed onto the [ ] position.z Check that the AC outlet is supplyingvoltage. Connect another appliance to theoutlet to verify the voltage supply.An error is indicated on the Machine Diagram(mimic).z If any indicators on the Machine Diagram(mimic) are lit or flashing, apply theappropriate solutions.z If an error code appears in the Display,refer to the Error Code Label, and apply thesuggested solutions.The document will not feed through theDocument Feeder.z Check that the Document Feeder is notoverloaded. The Document Feeder canhold up to 50 sheets.z Check that the document is fully insertedinto the Document Feeder.z Using a lint-free cloth, lightly wipe theunderside of the Document Cover.z Load the documents, and then check thatthe side guides are not too tight.z If the document is curled, make sure tostraighten it before loading it again in theDocument Feeder.The machine does not accept documents intomemory.z If memory is at its maximum capacity, printand delete unnecessary files.All the indicators on the Control Panel are off.(The button is lit.)z Touch the button on theControl Panel to disable the Sleep Mode.For information on the Sleep Mode, refer to"Sleep Mode" (P.32) under "Power Saver".For information on how to change the Sleep Modesetting, refer to "System Settings" (P.123).Failed to run a print job. z Delete the print job, and run the print jobagain.z Switch off the machine. Wait for fiveseconds, then switch on the machine.
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